Questions
In this section, we have answered the most important and common issues and questions to make it easier for users to use Trendo's exclusive application.
Trendo Trading Platform
What trading platform does Trendo use?
Trendo Broker offers its own platform. This comprehensive platform covers all the traders' needs.
How can I download and install the trading platform?
You can download the platform you want through the following link or by entering the trading platform page from the Trendo website .
With which devices can the Trendo application be used?
Trendo app can be installed on Android, IOS, and Windows devices. The web version of Trendo is also available.
Is your trading platform available for a mobile?
Yes, the Trendo trading platform can be used on Windows, iOS, and Android operating systems.
How to use Trendo application?
Trendo Broker application operates in the financial markets field. Users can watch the training videos of working with the application from the website and the app itself.
What types of trading tools and indicators are available on your platform?
Yes, after installing the trading platform, there is a section called training in the application, where you can watch training videos on working with the app and how to trade.
How can I place an order on the trading platform?
For a full tutorial on how to trade on the Trendo platform, refer to the following :
Do you have tutorials on how to work with the trading platform?
Yes, after installing the trading platform, there is a section called training in the application, where you can watch training videos on working with the app and how to trade.
Is it possible to earn money by introducing the Trendo Broker application without trading?
All users can earn money by introducing Trendo to everyone through their link and referral code.
Is it possible to use Metatrader in Trendo?
No. Trendo Broker offers its own platform. This comprehensive platform covers all the traders' needs, and there is no need for a Metatrader platform.
Deposit and withdrawal
How can I deposit to my trading account?
You can top up your trading account via various deposit methods through the deposit option in your trading platform.
What deposit methods do you support?
In Trendo Broker, you can top up your trading accounts via various methods, including instant deposit and withdrawal (online payment gateway) or cryptocurrencies.
What is the minimum and maximum deposit amount?
There is no limit on topping up trading accounts. However, the minimum deposit to activate a trading account is $10.
How can I withdraw from my trading account?
You can withdraw via various methods through the withdrawal option in your trading platform.
What withdrawal methods do you support?
In Trendo Broker, you can withdraw from your trading accounts via various methods, including USD withdrawal or cryptocurrencies.
What is the minimum and maximum withdrawal amount?
The minimum withdrawal amount is $10, and generally, there is no limit on the maximum withdrawal from trading accounts.
What are the deposit and withdrawal rules in Trendo?
Trendo Broker has the right to fully monitor the deposit and withdrawal of all users to fulfill anti-money laundering laws.
What is the deposit and withdrawal period in Trendo?
In Trendo, deposits are online and immediate; Withdrawal is done in less than 48 hours.
Can the bank account for deposit and withdrawal be different in Trendo?
Yes, you can deposit or withdraw through all your bank accounts. However, it is impossible to deposit and withdraw through someone else's bank account based on money laundering laws.
Can the deposit gateway be different from the withdrawal?
No. The deposit and withdrawal gateway must be the same. For example, it is impossible to deposit and withdraw cryptocurrency through the banking gateway.
Registration and Authentication
How to register in Trendo?
For a step-by-step tutorial on registration and authentication, read the following article.
What are the authentication processes in Trendo?
Authentication in Trendo consists of two steps. In the first step, you must upload your ID document. After confirming the ID document, you can benefit from Trendo services, including deposits, withdrawals, and trading. The second authentication step is uploading a valid address, which users with withdrawals above $1000 must verify. For more detailed information, refer to the following article:
What documents can be uploaded for the address?
At this stage, users can upload a photo of any document, such as electricity, water, gas bills, bank receipts (such as deposit and withdrawal receipts with the address indicated) postal receipts, leases, or land documents that show the user's address. Ensure that the username and the name of the uploaded document are the same. If the address document is in the name of a family member, you must send a message to Trendo support to check the issue. The date of the documents should be at least one year ago, and not more than that. Invalid documents, such as photos of invoices, photos from Google Maps, etc., are not accepted by Trendo.
How long does it take for authentication?
Trendo's authentication documents will be checked in less than 2 hours.
For how many accounts can a person authenticate by providing ID proofs?
Each person can only authenticate an account with their documents. But they can have several trading accounts in their account simultaneously.
How is the password recovery process in Trendo?
Password recovery in Trendo is done via email. To recover the password, users must log out of their account in Trendo from the account settings section. Then, through the "Registration and Login" option, they can use the "Forgot Password" option and change or recover their password via email.
How to recover and change the account email?
Login to Trendo is done through email. If users have forgotten their email, they can take action through Trendo support and request to recover their email by sending their ID documents.
Trades
What are the trading rules like Leverage, Stop Out, etc. in Trendo?
Follow the link below to read about trading rules and general account terms in Trendo Broker.
What is the minimum and maximum trading volume?
Minimum 0.01 lot and the maximum trading volume in each position is 50 lots.
How much is the Stop Out and Margin Call level in the Trendo account?
In Trendo broker's trading accounts, the margin call level is 100%, and the stop-out level is 70%.
How can I calculate my profit and loss?
After opening a trade, you can see the amount of your profit or loss in the Trade section of the trading platform. Also, you can manually calculate your profit and loss based on the trading volume before entering the transaction using the Forex calculator tool.
How to trade in Trendo?
There is an educational section in the Trendo trading platform, where there are tutorial videos on how to trade and even edit the trade.
What are the trading days and hours in Trendo?
In Trendo, cryptocurrency trading is 24/7. Other markets, such as forex and stocks, are closed on Saturday and Sunday due to international holidays.
What is the trades' commission, spread, and swap in Trendo?
In Trendo, due to the ECN account, the spread is of floating type and the lowest pip possible, and in the main currency pairs, the spread is "zero". The commission for opening trades is only $0.03 per 0.01 lot. Also, the trade's swap in Trendo is the lowest amount, i.e., close to zero, or you can make the trade's swap zero in most symbols by switching to an Islamic (Swap-free) account.
Trading Accounts
What types of trading accounts does Trendo Broker offer?
In Trendo Broker, 6 trading account types are offered, including real account, demo account, wallet account, bonus account, PAMM account, and Copy trading account, all of which are ECN type. Click to learn more.
What is the minimum deposit for each account type?
The minimum deposit to accounts in Trendo Broker is $10 (USD) or its equivalent.
The minimum deposit to accounts in Trendo Broker is $10 (USD) or its equivalent.
More than 80 currency pairs and symbols from forex, cryptocurrency, stocks, stock indices, metals, and energy markets can be traded in Trendo Broker.
How much are the spreads and leverage levels for each account type?
The spread of all accounts is floating starting from 0 pips, and the maximum tradable leverage is 1:1000. Noted that to preserve users' capital and reduce risk during extreme market fluctuations, Trendo broker has rules that you can read in this link:
How can I open a trading account in Trendo?
After opening a user account in Trendo Broker, trading accounts will be activated for you. Click to learn how to open an account and authenticate in Trendo Broker.
Is it possible to have multiple trading accounts at the same time?
Yes. In Trendo, each person can have several real or even demo trading accounts in their account at the same time. (Please note that each person can only have one authenticated account.)
Is there an Islamic account (Swap-free) in Trendo?
Yes. To make the account Islamic, you can apply a request to the support.
Tutorial
Do you offer educational resources for novice traders?
Yes, you can access the broker's educational articles through the following link:
How can I access your webinars and training courses?
Information on how to participate in the webinars will be sent to your service email.
Do you offer a dictionary of forex terms?
Currently, the forex terms dictionary is not provided separately. But you can access comprehensive articles from the Trendo broker educational team through the following link: (Link: )
Do you have tutorials on working with Trendo?
Yes. In Trendo's trading platform, you can view tutorial videos on various topics, including how to trade, from the tutorial section.
How can you earn money from Trendo by trading?
Users must first be trained and enter the financial markets with sufficient knowledge to earn money from the financial markets. Users can use online courses to learn financial markets.
To learn the forex market and get familiar with its basic terms, you can use Trendo's Forex educational articles. Click here .
Does Trendo have a signal channel for its users?
No. Trendo company does not directly have a signal channel. However, this company provides weekly fundamental and symbol analysis on its website and social media to guide users in trading.
Does Trendo have educational training on social media?
Yes. Trendo also provides information, various training, and analyses in social media.
Incentive plans
How is the welcome bonus activated?
Trendo offers a $10 welcome bonus to users who sign up for the first time.
Does Trendo have a deposit bonus?
Users who top up their accounts with cryptocurrency will receive a 10% deposit bonus.
How to earn money by referring friends?
In Trendo, you can earn money through the referral code and introducing Trendo to others. 15% commission of the subset's trades is automatically deposited daily into the referer's wallet account.
Will the contest be held in Trendo?
Yes. In Trendo, contests are always held on various occasions. To know the time of the contests, follow Trendo's social media.
Does Trendo have a plan for IB?
Yes. Those interested in IB can apply through support to have their resumes checked.
Support
How can I contact customer support?
You can contact the support team the fastest 24/7 through online chat on the Trendo platform and website. Other ways to communicate with Trendo are via email, Telegram, and Instagram.
What are the customer support working hours?
Trendo's support team is available 24/7 to respond to you.
Do you provide support in English?
Yes, in Trendo Broker, support is also provided in English.
How do I report a complaint or problem?
You can communicate with the support team 24/7 and express your complaint through the online chat on the Trendo platform and website, and the support team will respond as soon as possible. Other ways to communicate with Trendo are via email, Telegram, and Instagram.
How can I send a message to Trendo management?
To contact Trendo broker management, you can contact the following address:
[email protected]
[email protected]
Note that your messages must be in English, and the response process may take up to seven days.
FAQ about Forex
What is Forex?
Forex is the largest financial market in the world where foreign currencies are traded and the exchange rate of currencies is determined in this market. For more information, refer to the following article:
How can I trade in Forex?
After registering and authenticating in Trendo Broker, you can trade in the forex market through the trading platform.
What types of risks are there in forex trading?
Generally, trading in all financial markets involves risks such as extreme price changes, economic and geopolitical events, etc. Therefore, it is necessary to know all the risks in the market and carefully determine your investment goals and risk tolerance.
How do I develop a trading strategy?
A trading strategy is a systematic and well-defined program that outlines specific rules for operating in the forex markets. This strategy is a technical and fundamental analysis, risk management combination, and psychological factors designed to help traders identify, execute, and systematically manage their trades. For more information, refer to the following article:
What are the best resources for learning Forex?
To learn Forex, you can use the Forex tutorial page on the Trendo website.